Privacy Policy
Effective Date: July 7, 2026
At Phones Doctor, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit https://phonesdoctor.store/ or use our products and services.
1. Business Information
Business Name: Phones Doctor
Owner: Saba Nisa
Business Address:
1268A Leeds Rd, Laisterdyke, Bradford BD3 8LF, United Kingdom
Phone: 0800 058 8715
Email: info@phonesdoctor.store
2. Information We Collect
We may collect the following information:
Full name
Email address
Telephone number
Billing and shipping address
Payment information (processed securely by third-party payment providers)
Device information submitted for repair
Repair history
IP address
Browser type
Device information
Website usage information collected through cookies
3. How We Use Your Information
Your personal information is used to:
Process repair requests and customer orders
Deliver products and services
Respond to enquiries
Provide customer support
Process payments
Send order and repair updates
Improve our website and services
Prevent fraud and unauthorized activities
Comply with legal obligations
We only collect information necessary to provide our services.
4. Legal Basis for Processing
Where applicable under UK data protection laws, we process your information because:
It is necessary to perform our contract with you.
You have provided consent.
We have a legitimate business interest.
We are legally required to process certain information.
5. Sharing Your Information
We do not sell or rent your personal information.
We may share information only with trusted service providers when necessary, including:
Payment processors
Shipping and courier companies
IT and website hosting providers
Legal or regulatory authorities where required by law
All third parties are expected to protect your information appropriately.
6. Payment Security
Payments made through our website are processed using secure payment providers. Phones Doctor does not store your full payment card details.
7. Cookies
Our website uses cookies to:
Improve website functionality
Remember user preferences
Analyse website traffic
Improve user experience
Enhance website security
You can disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.
8. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, disclosure, or alteration.
Although we take reasonable precautions, no method of internet transmission is completely secure.
9. Data Retention
We retain your personal information only for as long as necessary to:
Provide our services
Maintain repair and order records
Comply with legal and tax obligations
Resolve disputes
Enforce our agreements
When information is no longer required, it is securely deleted or anonymised.
10. Your Rights
Depending on applicable law, you may have the right to:
Access your personal information
Correct inaccurate information
Request deletion of your information
Restrict processing
Object to processing
Request data portability
Withdraw consent where processing is based on consent
To exercise your rights, please contact us using the details below.
11. Third-Party Websites
Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites. We encourage users to review their privacy policies before providing personal information.
12. Children’s Privacy
Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to remove it.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality. Any updates will be published on this page with a revised effective date.
14. Contact Us
If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us:
Phones Doctor
1268A Leeds Rd, Laisterdyke, Bradford BD3 8LF, United Kingdom
Phone: 0800 058 8715
Email: info@phonesdoctor.store
Website: https://phonesdoctor.store/
We are committed to protecting your privacy and handling your personal information fairly, transparently, and in accordance with applicable UK data protection laws.